FAQ

Frequently Asked Questions

 

How Do I Make A Purchase?

Making a purchase couldn’t be easier. Simply follow this simple four step process

1. View our branded, sundry and rare model sections.
2. Once you have found your ideal model/s, to purchase, click “Add to Cart”.
3. Then you will be taken to our checkout page to complete your purchase, via Paypal Express checkout and follow the instructions provided by the secure Paypal payment gateway.

Please note: That you do not need a Paypal account to pay via Paypal, just an email account and credit/debit card. Diecast Model Car Sales uses Paypal as one of the worlds most trusted payment gateways.

 

Payment & Shipping

– We accept Paypal and most major credit cards, via the Express Paypal processing gateway. This method is our fastest checkout and saves you time filling out billing and shipping details, simply posting to the address nominated on your paypal account.

– Payment in full is required prior to dispatch of your items.

– $9.95 Flat rate shipping is available to all customers (Overseas customers are asked to email us and request a quote for delivery prior to making a purchase).

– Optional insurance is available with purchase for $14.95 including shipping

– Once your item/s are mailed to you, Diecast Model Cars Sales cannot be held responsible for any problems/damage encountered by any third party postal carriers (Australia Post) if you have not opted to secure insurance.

– All items purchased at Diecast Model Car Sales that are mailed within Australia are sent with tracking via Australia post.

-Due to weekends, public holidays and heavy workloads at certain times, please allow up to 3 days for your items to be dispatched.

 

Secure Ordering & Payment Options

– Diecast Model Car Sales is a legitimate Australian business and therefore complies with rules and regulations regarding doing business within this region.

– Diecast Model Cars Sales uses only authorised software and safety protocols within our website. These are regulatory requirements imposed by authorised third party payment processors and adhere to all Australian standards regarding online transactions. Therefore you can have peace of mind knowing that you payment details are 100% safe.

 

Returns & Refunds

Diecast Model Car Sales will always endeavour to satisfy our customers and ensure the products purchased from us arrive in your hands just as we say they should. Although, sometimes problems occur and we ask you that should you ever have a problem,  follow the steps below in order for us to deal with the matter as soon as possible. But please be advised, any decision regarding a return or refund, will be at the discretion of Diecast Model Car Sales and will be decided upon, your acceptance and/or adherence to the conditions and/or process listed below.

– Any claim for return or refund is to be lodged with Diecast Model Car Sales within 7 days of receiving the item/s, in which a problem has occurred. This can be done by calling 0468 422 900 or emailing sales@diecastmodelcarsales.com

We will do our best to fix any problem our customers have to the best of our ability.
to do this, we need some information about your return and why.

What does DMCS need for a refund/return?
– Photographs of any damage emailed to sales@diecastmodelcarsales.com within 7 days of purchase.

*This method ensures more accurate damage assessment and resolves the matter quicker.

– Should return of an item be accepted by Diecast Model Car Sales, the buyer agrees to pay for return postage of the item/s directly to Diecast Model Cars Sales and we will dispatch a replacement model.